There came a time when it was necessary for the good old-fashioned British High Street to look beyond the butcher, the baker and the candlestick maker - and what’s happening in commercial radio, to some extent, mirrors the trajectory of other consumer-focused industries.
As retail chains offering lower prices began to grow and people became enticed by the slick styling of larger organisations, it became harder for independent outlets to compete - just as both broadcast radio (via DAB/online) and new digital media are offering more choice nationally than ever before, putting pressure on local stations.
In recent years, certainly in the last few months due to COVID, online shopping has been on the rise. High Street chains are feeling the impact and consequently cut costs by closing stores and making employees redundant - in the same way content delivery in commercial radio is moving further away from the listener’s location to ensure it survives in a digital world.
Of course, many people still value local and want to support the local economy - but there are now more ways to reach potential customers than just the traditional shop.
Petersfield Community Radio has been producing a daily podcast throughout lockdown delivering important information together with the voices and stories of our community to keep residents in-touch with local life.
It’s been hugely popular - and no antenna required, which wouldn’t have been possible 30 years ago.
It proves that locally-focused audio content is still highly valued by many - and a transmitter is no longer necessary to deliver it. It’s far more cost-effective without.
Hyperlocal is the best way to proceed. I say this not only due to success in Petersfield (or Shaftesbury), but because the strongest and best-performing local radio stations in all sectors cover small patches. The content is more likely to be relevant to me and less likely to be available elsewhere.
That’s not to say a linear community station on FM/DAB/online can’t be successful. If you’re providing a relevant service and don’t exist purely as an anorak trainset and/or to recreate a bygone era of radio. A service with what I like to call the three C’s:
- Consistency: you cannot appeal to "everyone" - know your target listener, understand their lifestyle and ensure your music policy, speech content and overall offering is tailored to their needs at all times.
- Community: embrace your point of difference with interesting, engaging content relevant to a hyperlocal audience - and involve them.
- Companionship: friendly voices (presenters and/or guests) who know the patch and can make someone smile and laugh or stop and think.
In my view, legal/compliance training should be compulsory for anyone broadcasting on an Ofcom-licensed station (and a priority for online-only organisations). In Petersfield, all volunteers are required to partake in an annual session led by radio consultant and media law expert Paul Chantler.
Your station doesn’t have to be live. It doesn’t even need premises (as COVID-19 has shown). Ensuring the output is interesting and/or entertaining is the single most important thing.
You can create an enjoyable experience for the listener while saving a fortune in running costs. As James Cridland says, real and relevant is far more important than live and local.
I’m a firm believer that interactive live broadcasting, where the fact it’s happening right now makes the programme what it is, is unique and irreplaceable - a phone-in, quiz, special event etc or a social media live stream won’t be going out of fashion anytime soon, but, at times, liveness doesn’t actually add anything.
Another point - should you pursue the traditional ad-funded model? It’s not easy to make a success of. Could you partner with local organisations to maximise resources? If you can prove you’re serving a genuine need, why not apply for grants and/or crowdfund?
Podcasts and other digital media are new competition for commercial radio, making it increasingly more challenging for a standalone local station to be economically viable.
What’s more, we’ve never had so many national DAB/online choices and consumer habits are generally more varied and less loyal to a single outlet than ever before.
Not to mention that COVID-19 has caused additional problems for advertising revenue across the board with smaller stations/groups being hit hardest - hence Bauer’s plan to integrate their recent purchases into networks being put into practice pretty sharpish.
Consolidation with today’s tech means each licence can retain local content, such as news (compulsory with predominantly networked programming), travel and what’s on info, while ensuring the station is sustainable and able to thrive longer term in an increasingly competitive marketplace.
Hopefully Bauer’s strong commitment to local news will mean journalists are retained in each TSA to provide the highest quality, most efficient hyperlocal coverage - and, again, station premises aren’t required to allow for this.
I think Greatest Hits Radio has real potential against the younger brands available elsewhere on the dial, given that traditional local radio typically attracts predominantly middle-aged/older adults.
That said, it’s always incredibly sad to see some top people leave the industry not by their own choice and every job represents a livelihood.
The good news is talent can use radio as a platform to build a following before going on to achieve bigger and better things with that established audience (e.g. podcasting/digital live streaming).
People always say they love the local radio station but will also claim to support the independent coffee shop in town before delightedly venturing out to Starbucks for a Frappuccino.
In the future, who’s to say local radio won’t see increased demand from consumers - like the local butcher and baker? (Maybe not the candlestick maker...)