Wednesday, 27 February 2019

Is community radio the new ILR?

As Global takes advantage of Ofcom's new localness rules by introducing national breakfast shows, I'm already noticing anoraks rubbing their hands with glee as if their community/internet stations are now guaranteed thousands of ex-Capital/Heart/Smooth listeners.

First of all, this from Keri Jones - who founded and managed Radio Pembrokeshire when it became the most successful small station in UK radio history - is a must-read for anybody in the sector.

A local radio station doesn't succeed because of where the presenter is sat or where the playout PC is based. It's about truly understanding local life - the people (your listeners) and the places - with a sense of pride in your community and offering unique content that could only have been produced locally.

Think like a surviving independent business on the High Street that has had to carve out an attractive niche to take on neighbouring national/international chains. What is your elevator pitch? What sets you apart? Why should I choose you over others for entertainment?

That business would also need strong marketing and being in the primary shopping destination makes it easy for people to find - in other words, get onto as many radio aggregators as possible.

As part of that clear proposition, any station needs a target audience - to define who the product is for, serve them well and never lose focus; whether that's a particular demographic, mood, genre or more than one of these components.

I've spoken to community radio programmers who insist on serving "the whole family". Pur-lease. It’s 2019, not 1975.

When there was little to no competition, pre-internet and barely any other radio, ILR had to be all things to all people. Today, with so much choice available, media is well-targeted.

You won't get a 22 year-old AND a 72 year-old tuning in because you've segued Adam Faith into Martin Garrix. Ironically, you'll get neither.

Instead, cater for one of them. Look at your broadcast area and find your niche. Does the local population skew older or younger? What about nationality or religion? Exactly who is most likely to tune in?

Consider that localness typically matters more to older listeners who may have called the patch home for many years and are not as well-served by commercial radio anyway.

Consistency and familiarity are key

For an an AC station, playing mainstream hits with variations in era, energy, tempo and genre to avoid sounding predictable - perhaps including some forgotten "spice" tracks to add an element of pleasant surprise (minus any novelty songs or B-sides) - is the way to go.

As with so many things in life, it’s a case of quality not quantity. Most people don’t care how many songs are in the library - they just want to hear their favourites.

Why does Heart have 8 million listeners? Because each of them likes what they hear, and knows they can expect to hear what they like whenever they tune in.

After all, a tight rotation of favourable tunes will always do better than a wide range of non-hits and/or an eclectic mess. It’s not the songs a station doesn’t play that will do it harm.

While jocks could pick from the database, presenters who demand "free plays" need to remember why they're on air - to serve listeners, not themselves.

Creative freedom, yes, but everything you do should be centred on the audience. Are you being useful? Interesting? Making someone smile and laugh or stop and think?

It’s true that the fewer ads or other interruptions you have, the greater scope there is to take risks within the aforementioned format.

For example, you might want to introduce a carefully-crafted new music playlist to keep the station sounding fresh with fitting tracks that complement your "core" categories - just as Radio 2 and others do.

Selections are made based on sound and suitability; and although the same is true of good CHR programming, the charts are less relevant when picking for older audiences.

Off-peak specialist music shows are fine - they have their own audiences so it is for the presenter to understand them and bring genre expertise.

This programming needs to be scheduled at the right time. People generally have more time to listen in the evening, hence "prime time" TV, and a local station aiming to be heard in offices and shops would want to make sure it's after they've closed for the day.

Some community radio folk are very critical of the commercial sector. Are they just spiteful nostalgists? Is it out of frustration that they're not working in it?

Whatever the reason, if they actually recognised why stations are successful and adopted some of that business thinking themselves, while marketing a strong USP, they too could thrive.

If you're a serious player, as I'm sure many are, I wish you the best of luck.

As Global and Bauer move forward with their powerhouse national brands, there is an opportunity to drive audience as a value-added local alternative - but only if you make it an opportunity.

Tuesday, 26 February 2019

ILR - why it's had to end like this

Since Ofcom published updated localness guidelines in October, it has been a case of when, not if, Global would further their ambition and introduce big-name national breakfast shows to take on the BBC.

At around 10am today, it was revealed that a company-wide meeting of Capital, Heart and Smooth staff would be held for an important announcement.

In summary, that announcement was as follows:

  • A single Capital breakfast show will replace 14 local programmes currently airing across the network in England, Scotland and Wales. The number of regional drivetime shows covering the enlarged approved areas will be reduced to 9.
  • A single Heart breakfast show will replace 22 local programmes currently airing across the network in England, Scotland and Wales. The number of regional drivetime shows covering the enlarged approved areas will be reduced from 23 to 10.
  • A single Smooth breakfast show will replace 7 local programmes currently airing across the network in England, Scotland and Wales. The number of regional drivetime shows covering the enlarged approved areas will remain unchanged.
  • Weekend local programming will end.
  • The number of Global premises across the country will be reduced from 25 to 14.
  • Hourly local news reflecting each individual licence will continue, in-line with the regulations allowing for reduced locally-produced hours.
  • Stations owned by Communicorp UK operating under a brand licence are also affected by the restructuring.

My immediate thoughts are with everybody affected, both on and off air.

I know you've faced months of uncertainty, wondering what the future holds for you, your career and livelihood.

While it's easy for others to offer encouragement by outlining opportunities in podcasting and digital media, it doesn’t stop those anxious thoughts racing as you realistically consider what is necessary to maintain an income for you and your family.

At a local level, Global and Communicorp are home to some fine talent for whom I'm sure a bright future lies ahead, whatever that may be.

And take onboard the wise words of radio's Daniel Fox:

Remember that you have an incredible wealth of skills that are not only transferable, but will likely do more good in the wider world.

Opportunities in radio might be shrinking, but this is just the beginning of many companies’ adventure in audio.

Big businesses are recruiting people like you to help craft their sound, make their podcasts, create their flash briefings and design their sound. Help them.

You are more than a radio presenter. You’re a content producer. A social media mogul. A brilliant multi-tasker. You are eminently employable in a multitude of roles in myriad industries.

Let's go back to the beginning

In the early 70s, generally, there was one ILR (Independent Local Radio) licence in each city which was tasked with serving the whole community.

In those days, stations would attract huge audiences because there was barely any competition.

As you can imagine, regulation was off the scale - from broad music and specialist shows to an ad load cap and lengthy news bulletins. Even studios had to be built to IBA (Independent Broadcasting Authority) standards.

The 90s brought about a shift, with more licences advertised (smaller local, some regional and three national) and the development of DAB.

Two of the only three INR (Independent National Radio) licences to ever be awarded were on medium wave - Virgin 1215 and Talk Radio UK - with the only FM network being Classic FM, which is why consolidation of local frequencies has been necessary to build national brands.

In addition to more radio stations came the internet and new digital media, further increasing the pressure on local revenues and a need to simplify national advertising campaigns.

The harsh reality is if commercial radio was born today, it would not be delivered locally.

Don't get me wrong - as someone with a background in local radio, I've seen first-hand how powerful and effective it can be when gifted with character, pride and the trust of its audience.

While online has revolutionised news consumption, the quality journalism provided by local radio - which is now multi-platform - will forever be essential to our democracy. Ofcom recognises this, hence the requirement for an enhanced local news service in exchange for more networked programming.

As a source of information, decline for linear radio is inevitable but it's the trust of our listeners that we hold onto. As with character and pride, trust is an emotional response. We're a familiar and helpful voice that they can rely on.

People choose a station because of how it makes them feel - from informed commentary and opinion on LBC, to the warmth of Ken Bruce or entertaining guests with Steve Wright on Radio 2.

Friendly personalities who have a deep-rooted understanding of, and fly the flag for, their patch - as well as of the lives led by their listeners locally - can connect like no other when they're interesting and good company. This is what makes local radio unique and adds enormous value.

Of course, when it comes to general entertainment, where the presenter is sat doesn't come into it.

Good radio is good radio and bad radio is bad radio, regardless of where it is made.

Global have made no secret of their ambition. To be able to network big-name breakfast presenters and grow audience with A-list guests as well as run better, simpler S&P campaigns across the country is huge. In fact, it's one of the greatest opportunities commercial radio has ever had.

Some are questioning why drivetime isn't getting the same treatment when an off-peak regional show between 10am & 4pm would also be compliant.

Any business looks at income and expenditure - if the shows generate local revenues that outweigh running costs, it makes sense to keep them (although you could just split content - e.g. presenter links or maybe while most of the network is hearing a song).

Looking to the future:

  • While there'll be fewer roles at a local level, new jobs will continue to be created as the industry reinvents itself and multi-platform operations evolve. See podcasting and social media.
  • New talent will be given opportunities to shine and drive us forward with continued relevance. The importance of presenters owning content creation in all its different forms, not just radio, will only increase as today's multi-media landscape expands at a rapid pace.
And then there's community radio assuming it can easily pick up the slack - but let's save that for tomorrow's blogpost!

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